Privacy Policy
Sakoooon.com | Privacy & Data Protection Policy
1. Purpose & Legal Compliance
This Privacy Policy describes how Sakoooon.com collects, processes, and safeguards your personal data. We operate in strict accordance with the Prevention of Electronic Crimes Act (PECA) 2016 and the Electronic Transactions Ordinance 2002 of Pakistan to ensure your digital footprint remains secure.

2. Information We Collect
We only collect data necessary to provide our services. This includes:

Identity & Contact: Name, verified mobile number (required for PTA-compliant communication), email address, and precise delivery coordinates.

Transaction Data: Details of Cash on Delivery (COD) orders, payment history, and billing addresses.

Technical Data: IP address, device ID, and app usage patterns (collected via cookies and tracking pixels).

User Content: Reviews, feedback, and customer support chat transcripts.

3. How We Use Your Information
Your data is processed for the following "Lawful Purposes" under Pakistani law:

Order Fulfillment: Routing your order to the correct vendor and rider.

Account Verification: Preventing fraudulent activity and ensuring the security of your Sakoooon wallet.

Personalization: Using AI to suggest restaurants or groceries based on your previous Karachi or local area orders.

Regulatory Compliance: Maintaining records as required by the Federal Board of Revenue (FBR) or other local authorities.

4. Information Sharing & Disclosure
We do not sell your data. We only share information with:

Service Partners: Delivery riders and vendors (only the information required to deliver your package).

Payment Gateways: For future digital payment integrations (EasyPaisa, JazzCash, etc.).

Law Enforcement: We may disclose data if required by a court order or under the provisions of PECA 2016 for national security or crime prevention.

5. Data Security & Storage
Encryption: We use industry-standard SSL/TLS encryption to protect data during transmission.

Local Storage: In compliance with emerging data residency guidelines in Pakistan, we prioritize secure server environments to prevent unauthorized access.

Limited Access: Only authorized employees with a "need-to-know" basis can access sensitive user information.

6. Your Rights (The "Right to be Forgotten")
In line with global standards and Pakistan’s consumer protection spirit:

Access & Correction: You can update your profile at any time within the app.

Data Deletion: You may request the permanent deletion of your account. We will erase your data unless it is required for ongoing legal or tax audits.

Opt-Out: You can unsubscribe from promotional SMS or Push Notifications via app settings.

7. Children’s Privacy
Sakoooon.com is a general audience platform. In compliance with the Contract Act of 1872, we do not knowingly collect data from minors (under 18) without parental supervision, as they cannot legally enter into a binding contract for a purchase.

8. Cookies & Tracking Technologies
We use "Cookies" to remember your login session and cart items. You can disable these in your browser or device settings, though it may limit app functionality.

9. Policy Updates
As Pakistan’s data protection laws evolve (such as the upcoming Personal Data Protection Act), we will update this policy. Significant changes will be notified via an app pop-up or email.

10. Contact Our Data Officer
For privacy concerns or to report a data breach:

Email: support@sakoooon.com

Helpline: +92 3218187121

Address: Karachi, Pakistan.